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Gather teams with OpenAI to integrate AI into ride-hailing and deliveries

By Vaseline May30,2024

Ride-hailing and delivery company Grab partnered with artificial intelligence company OpenAI to upgrade its app and integrate AI in its entirety company

Grab, which operates in eight Southeast Asian countries, plans to use OpenAI’s technology to improve its mapping capabilities, enabling faster updates and more accurate navigation. The Wall Street Journal reported on Thursday (May 30). The company also wants to build more efficient chatbots for customer supportlike use text and speech to make its services more accessible the elderly and people with visual impairment.

As part of the partnership, Grab ChatGPT EnterpriseOpenAI’s chatbot designed for large companies, available to drive select employees in a pilot program wider use of AI tools in its operations, the report said. The financial terms of the deal were not disclosed.

OpenAI has made progress in expanding its customer base, announcing partnerships with companies in the United States and Europe and connecting with Microsoftare largest supporter. The San Francisco-based AI company said 600,000 people pay for its ChatGPT business products, and 92% of Fortune 500 companies use the technology in some form, the report said.

PricewaterhouseCoopers announced on Wednesday (May 29) that it has announced the largest customer and first intermediary of OpenAI’s business chatbot, making it available to its 75,000 U.S. employees and 26,000 employees in the United Kingdom, the report said. OpenAI has a dedicated team of about 200 people to help sell its AI technology to companies.

The strategic partnership with OpenAI is one key part of Grab’s focus on cost savings and using AI to achieve profitabilityaccording to the report.

The company increased its annual forecast before adjustment income before interest, taxes, depreciation and amortization (EBITDA) to between $250 million and $270 million, up from $180 million to $200 million. The positive outlook is a consequence of its ‘relentless’ efforts to reduce costslike the impact of AI on optimizing its activities.

Grab the CEO Anthony Tan highlighted the role of generative AI in improving efficiency during an earnings call, stating: “It is one of the key reasons why we are confident in how we can continually optimize the cost levels of our regional operating expenses.”

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